Applicators are typically not listed in the email for three reasons:
Your report should not include apprentices, because they do not have Certification IDs of their own.
The third problem will typically result in the Confirmation Email including an applicator whose name you do not recognize. The Service Bureau is sometimes able to correct mis-entered Certification IDs, especially those on a Form 26A. (We can look up the name you provided and guess which Certification ID should have been entered.) However, not all such problems are caught and corrected when the report is processed.
Errors in the applicator list can be corrected easily. Contact us and we will process the corrections and send you a new Confirmation Email.